Approach – Business Improvement Programs

Our approach is grounded in working closely with your Executive team to deliver a quantified estimate of the potential opportunity across your entire operational cost base – covering both internal processes/cost and external spend. When implementing improvements we take a program approach implementing multiple initiatives in parallel with appropriate tracking/reporting and governance.

We can offer an early diagnostic of the potential opportunities available to you with an indication of the effort required to realize those opportunities (effort/reward matrix) and assist you in determining the best way to realize those opportunities in any of our core skill areas:

• Business Process Improvement – Improve/Re-engineer the efficiency (=cost) or effectiveness (=quality/service) of an internal business process utilising a lean/six sigma tool set
• Strategic Sourcing - Reduce the cost of key spend categories by both reducing external supply price and reworking internal usage & purchasing processes
• Continuous Improvement - Put in place a program to manage, track and report multiple concurrent improvement initiatives on an ongoing basis and ultimately embed the improvement process into the line organization (without requiring project resources)

Our approach in these areas defines the work into three generic phases:

• Analysis/Diagnostic – determining potential opportunities to improve – in terms of benefits, actions, costs, resources and risks - and prioritizing those opportunities ie understanding  the potential to improve
• Realise/Implementation) – implementing the changes with a program approach, if required, with due attention to defining stakeholders, action plans, resources, KPI tracking, financials, risk assessment & mgmt ie realising that improvement
• Lock-In/Post Go-Live Support - provide support to the business (who are ultimately accountable for ownership and success of the improvement) and deal with implementation issues as they arise and ensure new process/technology is embedded into the business ie locking in the improvement

Our experience has also shown a generic set of prerequisites for success – a common set of requirements needed to be securely in place to help ensure success.